Need assistance?
We’re passionate about sleep and our team of experts are ready to answer your questions!
Monday – Thursday:
9.00am – 5.00pm
9.00am – 4.30pm
(Excluding bank holidays)

Get in touch
Call us: 01634 926123
Write to us: Custom Size Beds, 1st Floor Offices, 76 Hollywood House, Hollywood Lane, Wainscott, Kent, ME3 8AR
Custom Size Beds is a trading name of Distinction Trading Company Limited.
Registered in England and Wales Company Number 08534998

Frequently asked questions
I can't find my shape or size
Our mattresses can be cut to virtually any shape or size! If you’re unable to find what you’re looking for, please get in touch and we’ll be more than happy to help.
How long does delivery take?
All products are made to order meaning turn around times can vary. Please click here to view current lead times.
Do we have a showroom?
Whilst we haven’t got a ‘traditional’ showroom, you can try our full range of mattresses at our Kent offices.
This is by appointment only however, so please contact us prior to your visit.
How long can my mattress be left vacuum packed and rolled?
Your new mattress will be sent vacuum packed and rolled for ease of transportation. Your mattress should not be left rolled for any longer than 2 weeks from the date of dispatch from ourselves. Failure to open within 2 weeks causes changes in the integrity of the foam which affects how the different layers of the mattress interact and therefore feel. In addition you could notice the mattress does not return back to the correct size once opened. For these reasons all mattresses should be opened within 2 weeks.
If you won’t require your mattress until after a future date, please leave a note at the checkout requesting this
How long will my mattress take to recover back to size?
In most cases your new mattress will regain to around 90% (+/-) of it’s original size within the first 30 minutes of being unpacked. It will then take at least 48 hours to recover to it’s final size.
We recommend leaving your mattress a minimum of 6 hours before fitting sheets and sleeping on it for the first time.
Can I change my delivery address after ordering?
Regrettably once an order has been received we will be unable to amend your delivery address, so please ensure your address is correct at the time of ordering