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All products are made to order, meaning turnaround times can vary. Please view our current lead times for more information.

Yes! If you’d like to try our mattresses in person, you can experience our full range of mattresses at our Kent offices. If you’re unable to visit our offices in Kent, give us a call and we’ll run through your requirements and our range of products over the phone.

Please note: Visits are by appointment only, so please contact us prior to your visit.

Your new mattress will be sent vacuum packed and rolled for ease of transportation. It should not be left rolled for longer than two weeks from the date of dispatch. Failure to open it within two weeks may affect the integrity of the foam and how the different layers of the mattress interact and feel. You may also find that the mattress does not recover to its correct size once opened.

If you won’t require your mattress until a future date, please leave a note at checkout requesting a later dispatch date.

In most cases, your new mattress will recover to around 90% (+/-) of its original size within the first 30 minutes of being unpacked. It will then take at least 48 hours to recover to its final size.

We recommend leaving your mattress for a minimum of six hours before fitting sheets and sleeping on it for the first time.

Regrettably, once an order has been received, we are unable to amend the delivery address. Please ensure your address is correct before placing your order.