Delivery Information
We aim to manufacturer and dispatch all mattresses as quickly as possible. Due to the nature of made to measure mattresses, its not always possible to give an exact indication of when your new mattress will be finished and delivered, however as a general rule of thumb:
Shaped Mattresses: 1 – 2 weeks
In most cases we typically beat and exceed the estimated delivery periods (with some shaped mattresses even being finished in as little as 2 working days). However, please bear in mind that due to the nature of made to measure, occasionally there can be some instances where items can take a little longer than advertised (although this is the rare exception and not the norm). Mattresses with non standard additions such as chamfers, custom upholstered covers can take a little longer.
Where possible, we aim to provide you with an email notification of when your new mattress is out for delivery with our couriers. Feel free to contact us at any time for an update on your order.
The courier will attempt deliveries Mon-Fri between 8am-6pm. If you are out at the time of delivery the courier will try delivery on the following working day. Due to the size of our items we are unable to deliver to PO box addresses. All deliveries will require a signature on arrival and we are unable to provide the couriers with instructions to leave items in a safe place. For insurance purposes couriers are unable to enter the property and can provide delivery to the main entrance of the property only.
Where a request is made to contact you with an expected day of arrival, we will typically email you on the morning of your delivery where possible, however no guarantee of this service is offered or implied. If in doubt please contact us and request an update.
When using a 3rd party parcel courier there is always the chance that delays can occur that are out of our control. Please bear this in mind
Delivery within mainland UK is offered free of charge for most orders and all orders are sent via a next working day express courier. Generally areas which qualify for free delivery are England, Wales and most of Scotland.
Areas which fall outside of mainland UK (as defined by our couriers) will require a delivery surcharge before production can begin. Typically areas where this applies are all non mainland British Isles, the Scottish Highlands, some remote regions of Scotland, Northern Ireland, the Channel Islands, and all overseas or offshore addresses.
Due to the almost infinite combination of shape / size / depth we can offer, the packaged size and weight can vary greatly. As a result all delivery quotes will need to be checked on an individual basis. For those addresses which do not qualify for free delivery please contact us and request a quote before ordering. Please be sure to supply your full delivery address, and information on the mattress you are looking to order so we can calculate the weight and packaged dimensions accordingly. Alternatively, place your order online and a member of our team will be in touch before production begins to discuss delivery options with you. Please allow extra time for delivery to areas which require a delivery surcharge.