Cancellations and Returns
We offer customers a grace period of 14 days from delivery where we will allow you to cancel your purchase and return your unused item(s) for a refund of the full purchase price (including original shipping costs). Please email or write to us if you wish to cancel your purchase within the 14 day period.
The buyer assumes all cost and responsibility for packaging and arranging the return of goods. Please consider the potential return costs when placing any order.
The return of hygiene articles (bed linen, pillows, covers, mattresses, etc.) will be accepted only in their original unopened packaging and must be in unused condition.
We’re unable to accept returns on made to order, personalised or customised items. These include, but are not limited to, products where specific dimensions have been provided and / or custom specifications where upgrades, changes or amendments have been made which result in the product differing from standard specification.
Once payment has been accepted for any personalised, made to order or customised item where upgrades, changes or amendments have been made which result in the product differing from standard specification, cancellations cannot be made under any circumstances. Amendments to the design may be possible on request, however are not guaranteed.
In the event of delays or temporary closures caused by events out of our control, including but not limited to COVID-19 (or any other virus), Brexit, issues with our supply chain, other political issues, we will be unable to offer cancellations on effected orders where production has already begun. In this situation we would look to continue with production / dispatch and resolve any other issue/s once circumstances allow.